Grievances appeal at Charisma University must be addressed according to their gravity. Students send out their concerns through the Student Support Center. In order to gauge the level of seriousness and urgency of the complaints or grievances, the APPEAL should be sorted out according to the kind of concern the students have. Potential concerns could be regarding their course modules, the system of their programs, their professors and grades. According to these problems, the Dean of students’ Affairs will schedule an online chat with the students in order to better address and hear the concerns they may have. Evaluations of the professors’ performances will be monitored through the activity that goes on online, as the Dean of students’ of Affairs will have access to message-exchanges and any kind of activity between professors and students.