This course introduces some of the major theories and practices in conflict resolution in many settings such as the workplace and specifically education. Students will learn to manage complex multi-stakeholder negotiations, develop mediation skills, design consensus-building procedures, examine cross-cultural and ethical dilemmas, and implement successful interventions to deal with community, national, and international groups, labor-management, and government and private agency disputes. Emphasizes is on the conflict resolution challenges faced by managers of higher education systems in the rapidly changing global environment.

Learning Outcomes:

• Understand major theories and practices in conflict resolution in many settings such as the workplace and specifically education.
• Learn to manage complex multi-stakeholder negotiations, develop mediation skills, design consensus-building procedures, examine cross-cultural and ethical dilemmas, and implement successful interventions to deal with community, national, and international groups, labor-management, and government and private agency disputes.
• Analyze the conflict resolution challenges faced by managers of higher education systems in the rapidly changing global environment.