HRM 601 Conflicts Management

This course provides students with the opportunity to develop proficiency and fluidity in the use of skills and tools in mediation and conflict engagement. Through this course, students will be able to manage conflicts in a professional, theory-driven manner.

Learning Outcomes:

  • Demonstrate professional proficiency in mediation and conflict engagement documentation and writing.
  • Gain the ability to guide the parties in the exploration of key assumptions they may be making about other parties’ interests and intentions.
  • Manage every phase of the mediation process.
  • Apply systems thinking to conflicts management.